Returns Policy

Povinelli Products knives and knife sharpening supply only quality products and we hope you will be happy with your purchase. However there may be times when you feel you need to return an item to us.

Our return's policy is simple and the "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you've had a change of heart, you can return it direct to us.

UNWANTED ITEMS

There is no need to worry if you have had a change of heart with your purchase, just simply call Povinelli Products on 07766 831330 / 07836 597630 within 30 days of receipt for a full refund of goods. The costs of returning goods to us shall be borne by you. You are also responsible for the goods while in transit until they reach our offices. Responsibility for loss or damage while in transit shall be borne by you or for you to dispute with your delivery service providers.

Please note however, that all returned goods must be in a full un-used condition, unless the item(s) are faulty or defective.

Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required within 10 days.

Please be aware that you need to call us on 07766 831330 / 07836 597630 before returning any unwanted or faulty items.

FAULTY OR DAMAGED ITEMS

For products that you have received with a fault, damage or in error from Povinelli Products Knives and Knife Sharpening, we will be happy to fully reimburse your costs in returning it to us. Please notify our customer service team within the first 3 working days from receipt of your order.

CHANGE OF MIND?

We appreciate that you may have a change of mind about your purchase.However, there are a few pointers that we would like to mention before you call us.

  • Please ensure that the goods are unused and in perfect, re-saleable condition (this does also include the product packaging and instructions etc.)
  • If there are any incomplete items returned to us, we will not be able to refund you. You will be held responsible for any other charges provided to you in connection with your order, for example, delivery charge and gift wrapping.
  • Please notify us within 30 days from receipt of your order.

RETURNING AN UNWANTED GIFT

Don’t worry,we are more than happy to except them back. The same procedures apply as the ‘Change of Mind’ section.
Please note that refunds can only be processed to the card holder and the original purchaser.

ITEMS LOST WHEN RETURNING

Please note that we cannot accept any responsibility for items being lost or damaged on their return to us. We recommend that you use a secure and track able service that many well known post offices provide.

REFUNDS AND REPLACEMENTS

Refunds for items returned to us within the 30 days of receipt of your order shall be processed within 10 working days.


Returns address:
Povinelli Products Knives and Knife Sharpening
21 Vyner Road
London W3 7LY


Please Note That: You will be responsible for any returned goods until they reach us. For your own protection, we suggest you use a secure despatch method, which requires a signature upon delivery, such as Royal Mail First Class (Recorded Delivery). These terms do not affect your statutory rights.